Terms and Conditions



In using this website, you are deemed to have read and agreed to the following terms and conditions:

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and we, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing Scottish Law. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.


We are committed to protecting your privacy. Authorized employees within the company on a need to know basis only use any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers. Parliament has created specific offences for unauthorised actions against computer systems and data. We will investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible


We are registered under the Data Protection Act 1998 and as such, any information concerning the Client and their respective Client Records may be passed to third parties. However, Client records are regarded as confidential and therefore will not be divulged to any third party, other than our suppliers and if legally required to do so to the appropriate authorities. Clients have the right to request sight of, and copies of all Client Records we keep, on the proviso that we are given reasonable notice of such a request. Clients are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue Client’s with appropriate written information, handouts, or copies of records as part of an agreed contract, for the benefit of both parties.

We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products.




The information on this web site is provided on an “as is” basis. To the fullest extent permitted by law, this Company:

excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company’s literature; and excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.

This Company does not however exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.


Cash and all major Credit/Debit Cards are all acceptable methods of payment. Our Terms are payment in full within thirty days. All goods remain the property of the Company until paid for in full. Monies that remains outstanding by the due date will incur late payment interest at the rate of 2% above the prevailing Bank of England’s base rate on the outstanding balance until such time as the balance is paid in full and final settlement. We reserve the right to seek recovery of any monies remaining unpaid sixty days from the date of invoice via collection Agencies and/or through the Small Claims Court if the outstanding balance does not exceed £3000. In such circumstances, you shall be liable for all additional administrative and/or court costs. Consequently, all bookings and/or transactions and agreements entered will cease with immediate effect until such time as any and all outstanding monies are recovered in full.


In the unfortunate event of a cancellation, any outstanding deposit payments due for payment will be invoiced to this effect. Cancellations must be received in writing, with the cancellation date, effective from the date of receipt, to the hotel.

Cancellation by The Gleniffer

The Gleniffer may be prevented from carrying out its obligations under these terms and conditions concerning a Booking and or Function by circumstances beyond The Gleniffer’s reasonable control. Including, but not limited to government intervention, local authorities, strikes, labour disputes, accidents, acts of God, national or local disasters, war, damage to The Gleniffer, loss of services such as electricity gas or sewage, fire or failure of sub-contractors or suppliers), in which case, The Gleniffer shall notify the Customer in writing of, and the reasons for, such cancellation.

If The Gleniffer is prevented from carrying out its obligations as described above. The Gleniffer’s liability to the client shall be limited to the monies paid by the client, to The Gleniffer, at the time of cancellation.

Please complete the information below and return it to the hotel as confirmation of your agreement to The Gleniffer’s terms and conditions.

The client understands that this is a binding contract, and failure to return completed forms within fourteen days of confirmation may result in the release of your event date.

Please note that we do not permit or hold across any of our venues birthday celebrations for ages 2-20. We only allow the birthday celebrations of 1st birthday, and 21 years and over. Should we discover that the client has misinformed us during the booking process, The Gleniffer (GMG Hotels Ltd) will immediately cancel the event, and all monies will be retained.

Deposit and Payment Structure

The Gleniffer can hold all provisional dates for up to 7 days.

After this period, we require a non-refundable deposit (room hire cost) to secure your preferred date, alongside a signed copy of your event agreement.

All payments made to the hotel are non-transferrable. Payments to the outstanding balance can be paid by cash, BACS or CC payments.

The Gleniffer will issue a final account based on your final guest numbers and is due payable 21 days prior to the event date. Guest numbers must be confirmed no later than 21 days prior to the event date (for catering purposes). The client agrees that no refund will be issued if there is a reduction in guest numbers within 21 days prior to the event date.

Any additional guests or additions made; payment must be confirmed and paid at the time of the addition, 21 days before your event date.

The Gleniffer reserves the right to bill any items missing from the final event bill/invoice later if required. By paying a deposit or final payment for an event, the client agrees that once paid, the deposits and final payments are non-refundable.


VAT at the current rate is included within the pricing structure.


Under Scottish Law, as per THE LICENSING (SCOTLAND) ACT 2005, we operate a strict challenge 25 policy;

For Clarification: “Challenge 25 is a retailing strategy that encourages anyone over 18 but looks under 25 to carry an acceptable ID (a card bearing the PASS hologram, a photographic driving license or a passport) if they wish to buy alcohol.”

Section 102 of the Licensing (Scotland) Act 2005, as amended, provides for acceptable proof-of-age documents and only those forms of identification should be accepted as part of the age verification policy. With effect from 1st October 2013, these are: (i) A passport (ii) A European Union photocard driving licence (iii) A Ministry of Defence Form 90 (Defence Identity Card) (iv) A photographic identity card bearing the national Proof of Age Standards Scheme (PASS) hologram (v) A national identity card issued by a European Union member state (other than the United Kingdom), Norway, Iceland, Liechtenstein or Switzerland, or (vi) A Biometric Immigration Document

Even if you have an event booked with us, you must provide valid identification for sales of alcohol purchased across any of our sites. 


Unless otherwise stated, the services featured on this website are only available within the United Kingdom, or in relation to postings from the United Kingdom. All advertising is intended solely for the United Kingdom market. You are solely responsible for evaluating the fitness for a particular purpose of any downloads, programs, and text available through this site. Redistribution or republication of any part of this site or its content is prohibited, including such by framing or other similar or any other means, without the express written consent of the Company. The Company does not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best ability. By using this service, you thereby indemnify this Company, its employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused.


We use IP addresses to analyse trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within this Company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.


Like most interactive web sites this Company’s website [or ISP] uses cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate partners may also use cookies.


You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website, you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.


We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.

Copyright Notice Copyright and other relevant intellectual property rights exist on all text relating to the Company’s services and the full content of this website.



We have several different e-mail addresses for different queries. These, & other contact information, can be found on our Contact Us link on our website or via Company literature or via the Company’s stated telephone, or mobile telephone numbers.

This company is registered in Scotland 9 Glenburn Road, Paisley PA2 8TA under company number SC667056 and trading name GMG Hotels Ltd.


Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or manmade eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein.


Failure of either Party to insist upon strict performance of any provision of this or any Agreement or the failure of either Party to exercise any right or remedy to which it, he or they are entitled hereunder shall not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any Agreement. No waiver of any of the provisions of this or any Agreement shall be effective unless it is expressly stated to be such and signed by both Parties.


The laws of Scotland govern these terms and conditions. By accessing this website and using our services/buying our products you consent to these terms and conditions and to the exclusive jurisdiction of the English courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied, or supplemented except in writing and signed by duly authorised representatives of the Company.


The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site. If there are any changes in how we use our site customers’ Personally Identifiable Information, notification by e-mail or postal mail will be made to those affected by this change. Any changes to our privacy policy will be posted on our web site 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis.


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